Refund Policy
Last updated May 23, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Refund Policy.
You can request a refund for nearly any unused purchase. I Fresh Podz will, upon request via [email protected], issue a refund for any reason, if the request is made within 60 days of purchase, and the product has not been used. There are more details below, but even if you fall outside of the refund rules we have described, you can ask for a refund anyway and we will take a look.
Returns
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in their original, unopened condition, with the original packaging intact. Any items returned must not have been used or altered in any way.
Return Process
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
I Fresh Podz
Attn: Returns
RMA #
36 Victoria Street
Smithfield, New South Wales 2164
Australia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, a given amount will be deducted from your return to cover shipping charges.
Refund Process
After receiving your return and inspecting the condition of your item, we will process your return or exchange. You will be issued a full refund within a week of approval if you are eligible. Please allow at least five (5) days from the receipt of your item to process your return or exchange.Â
You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If for any reason, I Fresh Podz is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method. Please note that sale items are final sale and cannot be returned or exchanged.
How to Request a Refund
You can request a refund or get other assistance with your purchases at [email protected].
Abuse
Refunds are designed to remove the risk from purchasing products – not as a way to get free products. If it appears to us that you are abusing refunds, we may stop offering them to you.
No Disparagement
You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about I Fresh Podz’s products, services, members, managers, or employees.
Release of Liability
You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge I Fresh Podz and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.
No Admission of Liability
You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by I Fresh Podz with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.
Questions
If you have any questions concerning our Refund Policy, please contact us at [email protected].
Revision Date
This Refund Policy was last updated on 23 May 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.